VIRAL CONNECT PRIVACY POLICY

Your Information Is Private. Your Trust Is Our Priority.

1. Introduction

Welcome to Viral Connect Boost PH .

We respect your privacy and are committed to protecting the personal information you provide when using our services.

This Privacy Policy explains how we collect, use, store, and protect customer information through our Facebook Page, advertisements, lead forms, website, and Messenger.

We follow the applicable requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

2. Information We Collect

We may collect the following information when you inquire about or purchase our services:

Contact Information: Name, email address, and phone number voluntarily provided.

Social Media Information: Facebook profile links, Page links, and content URLs submitted for boosting services.

Order Information: Selected packages, order details, and service history.

Payment Information: Payment confirmations and transaction references.

Communication Information: Customer inquiries, messages, and feedback.

We only collect information necessary to provide our services and assist our customers.

We never require customers to provide their Facebook passwords or one-time passwords (OTPs).

3. How We Use Your Information

We use customer information exclusively for legitimate business purposes, including:

Responding to customer inquiries.

Providing information about our services and packages.

Processing and completing customer orders.

Providing order updates and customer support.

Verifying payments and maintaining business records.

Improving customer service and business operations.

Sending promotional updates when authorized by the customer or otherwise permitted by law.

We do not use personal information for unrelated purposes without an appropriate lawful basis.

4. Facebook Lead Forms and Advertisements

When you submit your information through our Facebook or Instagram advertisements, we may use the details you voluntarily provide to contact you regarding your inquiry.

Our representatives may communicate with you through Facebook Messenger, email, or phone to assist with your requested services.

Your information is handled confidentially and used only for authorized business purposes.

You may request to stop receiving promotional communications at any time.

5. Strict Customer Confidentiality and No Information Sharing

Viral Connect Boost PH maintains a strict customer confidentiality policy.

We do not sell, rent, trade, or voluntarily share customer personal information with outside companies, individuals, advertisers, or organizations.

All customer information is kept confidential and is accessed only by authorized Viral Connect personnel when necessary to process orders, respond to inquiries, or provide customer support.

We do not distribute customer contact details, private conversations, or payment information for third-party marketing purposes.

Information may only be disclosed when legally required by applicable law or a valid order of a competent authority.

Your information stays private with Viral Connect Boost PH.

6. Data Security and Protection

We implement reasonable security practices to protect customer information against unauthorized access, misuse, disclosure, loss, or alteration.

Access to personal information is restricted to authorized personnel handling legitimate business operations.

We do not request account passwords, OTPs, or private account login credentials to provide our services.

7. Data Retention

We retain customer information only for as long as reasonably necessary to process orders, provide support, maintain business records, and comply with applicable laws.

Our specific retention periods are:

Lead inquiries: [Insert retention period]

Order and payment records: [Insert retention period]

Promotional contact information: Until consent is withdrawn or retention is no longer legally justified.

Information that is no longer required will be securely deleted or disposed of, subject to applicable legal obligations.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, customers may have the right to:

Know how their personal information is collected and used.

Request access to their personal information.

Request correction of inaccurate information.

Object to certain processing activities.

Request deletion or blocking of information when applicable.

Withdraw consent when processing is based on consent.

Exercise applicable data portability rights.

File a complaint with the National Privacy Commission.

Customers may contact us to exercise their applicable privacy rights.

9. Third-Party Platforms

Viral Connect Boost PH uses communication channels such as Facebook and Messenger.

These platforms operate under their respective privacy policies and may independently process information when customers use their services.

Viral Connect does not voluntarily disclose its customer records to third parties for advertising, resale, or unrelated purposes.

10. Children's Privacy

Our services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children for our commercial services.

11. Changes to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes in our operations, services, or applicable laws.

Updates will be published through our official business channels.

12. Contact Information

For privacy-related inquiries, requests, or concerns, please contact us:

Business Name: Viral Connect Boost PH

Business Operator: [Registered business or legal entity name]

Facebook Page: https://www.facebook.com/viralconnectboostph/

Website: https://viralconnectsmb.com/